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Working at TotalEnergies Malawi

TotalEnergies Malawi is constantly looking for new talent to reinforce its workforce. If you are looking for a career that will take you far in your personal and professional life, TotalEnergies is the place to be; whether you are a recent graduate or an experienced professional; whether you are male or female; whether you are young or old. We are an equal opportunity employer that propels diversity.

Open Vacancies


Applications are invited from suitably qualified candidates to fill the position of Non-Fuels Revenue Manager in the Network Commercial Department. The position is tenable at Head Office. The successful candidate will report to the Network Commercial Manager and will play a key role in the following:


  • Analyses the environment and the market in order to identify opportunities and strengths
  • Defines the network Shop Food Service (SFS policy by activity (Shop, Food, Services, Wash,)
  • Ensure all shops and Quick Service Restaurants (QSR) comply to HACCP standards and ensure food audits are conducted
  • Formulate shop segmentation throughout the network and develop standards for each segment
  • Motivate SFS team to ensure their contribution to sales target is reached.
  • Ensure implementation of the Commercial-SFS strategy in the network
  • Validates shop layouts and gets the zone SFS expert validation (new shops, new QSR implementation, KDBR)
  • Ensures that the TotalEnergies IT solutions (SIS) are implemented
  • Ensure merchandising standards for shops are consistent and compliance
  • Coordinate with Operations manager to ensure that SFS projects are properly executed.
  • Enforce annual NFR Agreement renewal with dealers.
  • Ensure effective implementation of SFS tools procedure and standards.
  • Enforce training for shop dealers and staff in shop standards
  • Responsible for the revision and determination of shop rentals and collection of the fees.
  • Define and ensure compliance of the marketing policy for the lube display in shops
  • Continuously develop strategies to increase SFS revenues
  • Develop, elaborate, execute and control the annual promotion and marketing planning
  • Develop new SFS concepts (e.g. car wash, QSR, ATM’s)
  • Sourcing new QRS Partners and creating new opportunities in this segment
  • Negotiate strategic partnerships with key shop suppliers and negotiate and optimize suppliers’ royalties
  • Selects potential partnerships in order to associate with strong brands
  • Organize business reviews with the Retail Manager
  • Develop an SFS culture in all operating teams (Territory Managers, station staff)
  • Control training and career progression in SFS
  • Responsible for the preparation and control of the SFS budget – revenue, expenses and investments
  • Ensure monitoring of competitor activities
  • Defines a target margin level and follows its evolution
  • Analyses each category performance


  • Review of daily reconciliations which include bank, sales and direct crediting reconciliations.
  • Daily monitoring of customer service related accounts
  • Ensure Credit policy and Procedures are strictly adhered to by all customer service staff
  • Ensuring timely customization and crediting of cards and invoicing of card transactions
  • Ensure timely and correct invoicing to customers at all front office desks.
  • Ensure customer complaints are resolved timely and that formal complaints are recorded.
  • Following up on consignment sites fuel invoicing through daily monitoring of internal accounts.
  • Interface with finance on clearance of bank in transit open items relating to receipting.
  • Ensure timely matching and allocation of customer accounts to maintain satisfactory Priority Accounting Control
  • Follow up on SAP controls over sales transactions and optimal utilization of Sales and Distribution (SD) SAP Module

Qualifications and Experience

  1. Bachelor’s degree and at least 5 years’ experience in sales and marketing as a minimum
  2. Good knowledge of the Network (Territory Manager position / Merchandiser) or experience in supermarket chain.
  3. Analytic abilities and ability to see the overall picture. A concern for economic performance.
  4. Negotiation skills, market awareness, communication skills, analytical skills
  5. Creative and proactive character
  6. Must be able to work in a team and obtain results from and through others

Interested applicants should forward their applications and resumes not later than Tuesday, 17th January, 2023  to:  [email protected] under the title Non Fuels Revenue Manager.

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    Service Stations across Malawi
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