TotalEnergies Malawi

VACANCY : NON FUELS REVENUE MANAGER

Applications are invited from suitably qualified candidates to fill the position of Non-Fuels Revenue Manager in the Network Commercial Department. The position is tenable at Head Office. The successful candidate will report to the Network Commercial Manager and will play a key role in the following:

NON-FUELS REVENUE

• Analyses the environment and the market in order to identify opportunities and strengths
• Defines the network Shop Food Service (SFS policy by activity (Shop, Food, Services, Wash,)
• Ensure all shops and Quick Service Restaurants (QSR) comply to HACCP standards and ensure food audits are conducted
• Formulate shop segmentation throughout the network and develop standards for each segment
• Motivate SFS team to ensure their contribution to sales target is reached.
• Ensure implementation of the Commercial-SFS strategy in the network
• Validates shop layouts and gets the zone SFS expert validation (new shops, new QSR implementation, KDBR)
• Ensures that the TotalEnergies IT solutions (SIS) are implemented
• Ensure merchandising standards for shops are consistent and compliance
• Coordinate with Operations manager to ensure that SFS projects are properly executed.
• Enforce annual NFR Agreement renewal with dealers.
• Ensure effective implementation of SFS tools procedure and standards.
• Enforce training for shop dealers and staff in shop standards
• Responsible for the revision and determination of shop rentals and collection of the fees.
• Define and ensure compliance of the marketing policy for the lube display in shops
• Continuously develop strategies to increase SFS revenues
• Develop, elaborate, execute and control the annual promotion and marketing planning
• Develop new SFS concepts (e.g. car wash, QSR, ATM’s)
• Sourcing new QRS Partners and creating new opportunities in this segment
• Negotiate strategic partnerships with key shop suppliers and negotiate and optimize suppliers’ royalties
• Selects potential partnerships in order to associate with strong brands
• Organize business reviews with the Retail Manager
• Develop an SFS culture in all operating teams (Territory Managers, station staff)
• Control training and career progression in SFS
• Responsible for the preparation and control of the SFS budget – revenue, expenses and investments
• Ensure monitoring of competitor activities
• Defines a target margin level and follows its evolution
• Analyses each category performance

CUSTOMER SERVICE

• Review of daily reconciliations which include bank, sales and direct crediting reconciliations.
• Daily monitoring of customer service related accounts
• Ensure Credit policy and Procedures are strictly adhered to by all customer service staff
• Ensuring timely customization and crediting of cards and invoicing of card transactions
• Ensure timely and correct invoicing to customers at all front office desks.
• Ensure customer complaints are resolved timely and that formal complaints are recorded.
• Following up on consignment sites fuel invoicing through daily monitoring of internal accounts.
• Interface with finance on clearance of bank in transit open items relating to receipting.
• Ensure timely matching and allocation of customer accounts to maintain satisfactory Priority Accounting Control
• Follow up on SAP controls over sales transactions and optimal utilization of Sales and Distribution (SD) SAP Module

Qualifications and Experience

1. Bachelor’s degree and at least 5 years’ experience in sales and marketing as a minimum
2. Good knowledge of the Network (Territory Manager position / Merchandiser) or experience in supermarket chain.
3. Analytic abilities and ability to see the overall picture. A concern for economic performance.
4. Negotiation skills, market awareness, communication skills, analytical skills
5. Creative and proactive character
6. Must be able to work in a team and obtain results from and through others

Interested applicants should forward their applications and resumes not later than Tuesday, 17th January, 2023  to:  [email protected] under the title Non Fuels Revenue Manager.